What Data We Collect and Why We Hold It
When you create an account, we collect your name, email address, phone number and the payment method you register — whether that is bKash, Nagad or Rocket. This is the minimum we need to verify your identity and process transactions. When you make a deposit or
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withdrawal, the wallet number you use is logged against your account for security and audit purposes; we do not store your mobile banking PIN or one-time passwords at any point. We also collect device identifiers and session data when you browse on mobile or desktop. That
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includes your IP address, browser type and approximate location derived from your network — not precise GPS data. This session data helps us detect suspicious login attempts and keep your account secure. If you contact our support team, the contents of that conversation are stored so
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we can follow up accurately. We do not sell, rent or share your personal data with third-party marketing companies. Data is shared only where required by payment processing partners — such as the rails that handle bKash, Nagad and Rocket transactions — or where we are
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required to respond to a lawful request. Retention periods apply: account data is held while your account remains active and for a defined period after closure, in line with applicable requirements for the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.